Refund policy
We offer a 14-day return policy, meaning you have 14 days after receiving your order to request a return.
To request a return, please contact us at clubeleven11fc@gmail.com. Once your return request has been reviewed, we will provide you with the appropriate return instructions and return address. Please do not send items back before receiving these instructions.
Return Conditions
Returned items should be in their original condition. You may inspect and try on an item as reasonably necessary to determine its fit and characteristics.
Items that have been worn beyond what is reasonably necessary for inspection, washed, stained, damaged, altered, or otherwise show signs of use may be subject to a reduction in the refund amount reflecting any loss in value.
Where applicable, the appropriate solution will be determined based on the condition of the returned item and the circumstances of the return, without affecting your statutory consumer rights.
Personalized Football Shirts
Football shirts personalized with a name, number, patches, or other custom specifications cannot be returned or exchanged when they have been correctly produced according to your order.
If we have made an error with the personalization, or the item arrives defective, damaged, or different from what you ordered, please contact us and we will make it right.
Please carefully check your name, number, personalization and size before placing your order.
Return Shipping Costs
For standard returns, exchanges, or cases where the customer ordered the wrong size, return shipping costs are the responsibility of the customer.
If you receive an incorrect, defective, or damaged item due to an error on our part, we will take responsibility for the appropriate return or replacement costs.
We recommend using a tracked shipping method and keeping your proof of shipment until your return has been processed.
Exchanges
If you would like a different size or item, please contact us at clubeleven11fc@gmail.com.
Where the exchange is not the result of an error on our part, the applicable return and new shipping costs are the responsibility of the customer.
Personalized items cannot be exchanged unless we made an error or the item is defective or damaged.
Damaged, Defective or Incorrect Items
Please inspect your order when it arrives. If your item is defective, damaged, incorrectly personalized, or you have received the wrong item, contact us as soon as possible at clubeleven11fc@gmail.com.
We will review the issue and provide an appropriate solution, such as a replacement or refund, in accordance with your applicable consumer rights.
Sale Items
Sale items may be returned under the same applicable return conditions stated in this policy, unless the item is personalized or another lawful exception applies.
European Union Right of Withdrawal
If you are a consumer in the European Union, you generally have the legal right to withdraw from an eligible online purchase within 14 days of receiving the goods, without giving a reason.
This statutory right is subject to applicable exceptions, including certain goods made to the consumer's specifications or clearly personalized.
For eligible withdrawals, you must inform us of your decision within the applicable withdrawal period. After notifying us, you will receive instructions on how and where to return your order.
Nothing in this policy limits any mandatory consumer rights available to you under applicable law.
Refunds
Once we receive and inspect your return, we will inform you of the outcome.
If a refund is due, it will be issued to your original payment method. Where required by applicable consumer law, eligible standard delivery costs will also be refunded.
If an item has been handled or used beyond what is reasonably necessary to inspect it and this has reduced its value, an appropriate deduction may be made where permitted by law.
Please note that your bank or payment provider may require additional processing time before the refund appears in your account.
Shipping & Lost Parcels
If you experience a delivery issue or believe your parcel has been lost, please contact us at clubeleven11fc@gmail.com so we can investigate the shipment and provide an appropriate solution.
Any optional shipping or parcel protection service offered at checkout will be subject to its stated coverage and conditions. Such optional protection does not limit or replace any statutory rights you may have as a consumer.
Contact
For returns, exchanges, refunds, damaged items, or other questions regarding your order, please contact: