Privacy policy

Last updated: August 20, 2026

Club Eleven FC operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). Club Eleven FC is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit, use, make a purchase through the Services, or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy regarding the collection, processing, or disclosure of personal information, this Privacy Policy will apply.

Please read this Privacy Policy carefully. By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect or Process

When we use the term “personal information,” we mean information that identifies you or can reasonably be linked to you. Personal information does not include information that has been collected anonymously or de-identified so that it can no longer reasonably identify you.

Depending on how you interact with our Services, we may collect or process the following categories of personal information:

Contact information, including your name, email address, telephone number, billing address, and shipping address.
Payment and transaction information, including payment method, payment confirmation, transaction details, and information necessary to process your payment. Payment information may be processed directly by Shopify and/or our payment service providers.
Account information, including your username, password, preferences, and account settings where applicable.
Order and shopping information, including products you view, add to your cart or wishlist, purchase, return, exchange, or cancel.
Communications, including information you provide when contacting us regarding an order, customer support request, or other inquiry.
Device and technical information, including your IP address, browser type, device information, network connection, and other technical identifiers.
Usage information, including information about how and when you access, browse, and interact with our website and Services.

How We Collect Personal Information

We may collect personal information from the following sources:

Directly from you, for example when you place an order, create an account, subscribe to marketing communications, contact us, or otherwise provide information to us.
Automatically, when you browse or interact with our website, including through cookies and similar technologies.
From Shopify and other service providers, when they provide services necessary to operate our store.
From business, advertising, or marketing partners, where permitted by applicable law.

How We Use Your Personal Information

We may use your personal information for the following purposes:

Providing Our Services

We use personal information to operate our store and fulfill our obligations to you. This includes:

Processing and fulfilling orders.
Processing payments.
Arranging shipping and delivery.
Processing returns, refunds, and exchanges.
Providing order confirmations and updates.
Managing customer accounts.
Providing customer support.
Remembering preferences and products you may be interested in.
Improving and personalizing your shopping experience.

Where applicable, this processing may be necessary to perform our contract with you or to take steps at your request before entering into a contract.

Marketing and Advertising

Where permitted by applicable law, we may use personal information to send you marketing and promotional communications or to display advertisements that may be relevant to you.

Where consent is required, we will rely on your consent. You may withdraw your consent or unsubscribe from marketing emails at any time using the unsubscribe link included in our emails.

Security and Fraud Prevention

We may use personal information to:

Protect our website, customers, and business.
Detect, prevent, and investigate fraud or suspicious activity.
Authenticate accounts and transactions.
Prevent illegal, malicious, or unauthorized use of our Services.

We may process this information where necessary for our legitimate interests in protecting our business, customers, and Services.

Communicating With You

We use your information to communicate with you regarding orders, questions, customer service inquiries, returns, refunds, and other matters relating to our Services.

Legal Obligations

We may process personal information where necessary to comply with applicable laws, regulations, legal processes, tax obligations, or valid requests from government authorities.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to operate the website, remember preferences, understand how visitors interact with our Services, improve website performance, and, where applicable, provide advertising and marketing.

Some cookies are necessary for the website to function. Other cookies, including certain analytics and advertising cookies, may require your consent depending on where you live.

Where required by applicable law, you will be given the opportunity to manage your cookie preferences.

Shopify may also use cookies and similar technologies in connection with providing its services. More information about Shopify's privacy practices is available through Shopify's privacy documentation.

How We Disclose Personal Information

We may disclose personal information to third parties where necessary to operate our business and provide the Services.

These parties may include:

Shopify, which hosts and powers our online store.
Payment providers, which process payments and transactions.
Shipping and fulfillment providers, which help us fulfill and deliver orders.
IT, hosting, analytics, and technical service providers.
Customer support providers, where applicable.
Marketing and advertising partners, where permitted by law and, where required, based on your consent.

We may also disclose personal information:

When you request or consent to the disclosure.
To comply with applicable laws or valid legal requests.
To investigate fraud, illegal activity, or violations of our policies.
To protect our rights, customers, Services, or other persons.
In connection with a business transaction such as a merger, acquisition, restructuring, or sale of all or part of our business.

We do not disclose personal information to third parties except as described in this Privacy Policy or otherwise permitted or required by law.

Relationship With Shopify

Our online store is powered by Shopify.

Shopify collects and processes certain personal information about your access to and use of our Services in order to provide and improve its services and enable us to operate our online store.

Information submitted through our store may therefore be transmitted to and processed by Shopify and other service providers, including providers located outside the country in which you live.

For more information about how Shopify processes personal information, please review the Shopify Consumer Privacy Policy:

https://www.shopify.com/legal/privacy/app-users

You may also find information about privacy rights relating to Shopify at:

https://privacy.shopify.com/

Third-Party Websites and Services

Our Services may contain links to websites, social media platforms, or other services operated by third parties.

If you follow a link to a third-party website or service, its own privacy policy and terms will apply. We are not responsible for the privacy, security, accuracy, or practices of websites or services that we do not operate or control.

Children's Privacy

Our Services are not specifically directed toward children, and we do not knowingly collect personal information from children in violation of applicable law.

If you are a parent or legal guardian and believe that a child has provided us with personal information unlawfully, please contact us so that we can review and, where appropriate, delete the information.

Security of Your Information

We take reasonable organizational and technical measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

You are responsible for keeping any account credentials associated with our Services confidential.

Retention of Personal Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing our Services, maintaining appropriate business and transaction records, resolving disputes, preventing fraud, and complying with legal, tax, and accounting obligations.

The exact retention period may vary depending on the type of information, why it was collected, and applicable legal requirements.

When personal information is no longer reasonably required, we may delete or anonymize it, subject to applicable law.

Your Privacy Rights

Depending on where you live and applicable privacy law, you may have certain rights concerning your personal information, including:

Right of access — you may request information about the personal information we process about you.
Right to correction — you may request correction of inaccurate or incomplete personal information.
Right to deletion — you may request deletion of your personal information in certain circumstances.
Right to data portability — you may have the right to receive certain personal information in a structured, commonly used, and machine-readable format.
Right to restrict processing — you may request that we restrict certain processing of your personal information.
Right to object — you may object to certain processing based on our legitimate interests or for direct marketing purposes.
Right to withdraw consent — where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect processing that occurred lawfully before consent was withdrawn.
Right to lodge a complaint — you may have the right to lodge a complaint with the competent data protection authority in your country.

These rights are not absolute and may be subject to exceptions under applicable law.

We may need to verify your identity before processing certain privacy requests.

Marketing Communications

If you subscribe to our marketing communications, you can unsubscribe at any time by using the unsubscribe link provided in our marketing emails.

Unsubscribing from marketing communications does not prevent us from sending transactional or service-related communications, such as order confirmations, shipping updates, or responses to customer service inquiries.

International Transfers

Some of our service providers, including Shopify and other technology providers, may process or store personal information outside your country of residence.

Where personal information is transferred outside the European Economic Area or United Kingdom, and where required by applicable law, appropriate safeguards will be used. These may include adequacy decisions, the European Commission's Standard Contractual Clauses, or other legally recognized transfer mechanisms.

Complaints

If you have concerns or complaints regarding how we process your personal information, please contact us using the email address below.

If you are located in the European Economic Area or another jurisdiction that provides this right, you may also have the right to lodge a complaint with your local data protection authority.

For information about European data protection authorities, visit:

https://edpb.europa.eu/about-edpb/about-edpb/members

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our Services, business practices, legal requirements, or other operational reasons.

When we update this Privacy Policy, we will publish the revised version on our website and update the “Last updated” date at the top of this page.

Contact

If you have any questions about this Privacy Policy, our privacy practices, or would like to exercise any applicable privacy rights, please contact us at:

Email: clubeleven11fc@gmail.com

For the purposes of applicable data protection laws, Club Eleven FC is the controller of the personal information described in this Privacy Policy.